Return & Refund Policy
We are Here to Help
Easy returns are great, but avoiding a return is better. Not sure about sizing or fit? Reach out before you order and we can help.
Email: support@kojofit.com Phone: 1300 304 200 (Australian Support)
How to Start a Return or Exchange
Submit your return here: Returns Portal
- Enter the email address associated with your order, or your order number and postcode, to get started.
- Once your return is initiated, you will receive step-by-step instructions and your return shipping label (if applicable) via email.
- Pack your items in their original packaging with tags intact.
Do not return to sender. All returns must be submitted through our returns portal.
Condition of Goods
All returned items must meet the following conditions:
- Returned within 30 days of ordering
- Tags/barcodes attached and in original packaging
- Free from stains, lint, hair and odours
- As new, unworn and unwashed
Items that do not meet these conditions will not be accepted.
The following cannot be returned under any circumstances:
- Underwear: all underwear sales are final for hygiene reasons
- Return Shirt Sale items: clearly marked "Return Sale Dress Shirts" sale items cannot be refunded or exchanged
Our Returns Policy
We accept returns within 30 days of ordering for:
- Checkout+ Instant Exchange. Exchange to any store item with credit applied instantly
Standard returns below are initiated once received and processed.
- Exchange (size, colour swap or item of same value)
- Store credit
- Refund to your original form of payment
Orders placed using store credit can only be returned for store credit. We may refuse any return or exchange if we identify fraudulent or abusive behaviour.
Orders with Checkout+
Checkout+ is an optional add-on available at checkout. It provides free return shipping, instant exchange and package protection.
If you opted into Checkout+ at the time of purchase, you can return any item for free.
Here is how each option works:
| Option | How It Works |
|---|---|
| Instant Exchange (Fastest) | An instant store credit is issued so you can shop your replacement or add more pieces straight away. No need to wait for your return to be delivered and processed, but it does still need to be returned within the return policy timeframe. |
| Store credit | Issued once item is received and processed. |
| Refund | Processed once your return is received and inspected. Refunds are returned to your original payment method and bank processing can take 3 to 5 business days once approved. |
Orders Without Checkout+
You can still return your items. The cost of the return shipping label will be deducted from your refund, or you can purchase a label through our returns portal. See return label costs below.
We offer return shipping labels through our returns portal. See return label (including processing and exchange re-shipping label) costs below. To start a return visit the Returns Portal.
Return Label & Processing Costs (Without Checkout+)
| Region | Return Cost |
|---|---|
| Australia | $14 AUD |
| United States | $14 USD |
| United Kingdom | £10 GBP |
| Canada | $20 CAD |
| Other International | $20 USD |
Labels can be purchased through our returns portal during the return submission process.
Faulty Items
If you received a faulty or incorrect item, please contact us within 30 days of ordering. Include your order number, photos of the fault, a brief description and your contact details. We cannot replace items where damage is the result of wear and tear or misuse.
30-Minute Order Edit Window
Customers can amend their delivery address or items within 30 minutes of placing an order. After that window closes, changes cannot be made, but if there are issues, you can still return under this policy once your order arrives.
Kojo Fit is proudly Australian owned and operated since 2018.
PO Box 185, New Lambton NSW Australia 2305